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Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to love your brew—if there is an issue with your order, please follow the steps below.
1
Contact Support
Email our team within 7 days of delivery with your order number and a description of the issue.
2
Quality Review
Our head roaster will review your feedback to determine if the product was damaged or defective.
3
Resolution Selection
If approved, choose between a fresh replacement shipment or a full store credit.
4
Equipment Returns
For brewing hardware, return the unused item in its original packaging within 30 days for a full refund.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing